Book Your Vehicle In At Lloyds Autobody

26
Apr

Know Your Right to Choose Your Repairer

It has been agreed with The Office of Fair Trading and the British Board of Motor Insurers that as a motor vehicle policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle regardless of the insurance company’s advice. You are not obliged to use only their approved repairer.

Insurance Companies Will Direct You to Their Cheapest Option

Insurance companies direct their policyholders’ vehicles into their ‘approved’ repairers who are not necessarily approved by the manufacturer. This enables your insurer to keep costs down as they have agreed discounted rates with their network of repairers. Whilst the majority of accident repair specialists like us are professional companies, there are still many bodyshops who will repair your vehicle as cheaply as possible not taking your quality expectations, your safety or any sort of customer service into account. They will use non-genuine parts and will invalidate your warranty.

Your insurer may also request that you get two estimates completed before they proceed, again this is not the case. It is your vehicle and your right to have the vehicle repaired at a repairer of your choice.

Call Lloyds Autobody First and We Will:

Arrange vehicle recovery to a Lloyds Autobody Paint & Body Centre
Arrange repair estimates and approval
Arrange a replacement car for the duration of the repair
Assist in liaising with the insurance companies involved
Provide you with legal support for compensation queries and uninsured losses
Ensure your vehicle is repaired back to manufacturer’s standards with only genuine parts being used
Using our accident aftercare, we will assist you through the claims process ensuring you receive the highest level of customer service.

Why Choose Lloyds Autobody?

At Lloyds Autobody we continually set new standards of quality control and customer care, by ensuring our accident repair service exceeds all expectations and providing a fully guaranteed, quality repair to manufacturer’s standards.

We have been established for over 30 years and have a reputation for outstanding service.

In addition to the premier motor brands we service and our connections to local dealerships, we have long-standing relationships with a host of leading insurers and vehicle management companies.

Dedicated to Excellence

As a manufacturer approved repairer, we are continually investing in our team to the required levels set by them. The investment does not stop there as specialist tools and repair methods are required to return your vehicle back to its pre-accident condition.

Manufacturer Audits

We are audited on an annual basis by the manufacturers to ensure that we comply with their operating standards. We simply do not compromise when it comes to quality.

Technical Support

Each manufacturer represented by Lloyds Autobody has a designated and exclusive online technical system. This system is restricted to authorised users only and we have access to online technical data with each system providing the latest information for every vehicle. This ensures the integrity of the repair and that we also comply with the manufacturer’s repair methods at all times.

Industry Trained Estimators

All of our estimators are Audatex trained and certified in the use of the estimating system as designated by the manufacturers and insurance companies. These are in place to ensure that only manufacturer agreed repair methods, parts and repair times are used. It is because of this that Lloyds Autobody has a reputation of consistency and providing our customers with accurate repair estimates, with a repair process of which you can stay up to date with from start to finish.

Manufacturer Trained Technicians

At Lloyds Autobody all our employees are trained on a regular basis, from administration to technicians. This is so we comply and are up-to-date with the latest requirements and techniques of each manufacturer. We particularly focus on making sure our repair methods, vehicle build and technicalities are all in line with manufacturer standards.

We pride ourselves on a thorough service set to the highest possible standard and you can be rest assured your car will be in the safest possible hands. Take a look at the diverse range of luxury car manufacturers Lloyds are approved to repair.

Lloyds Autobody Commitment to Care

Unfortunately, the nature of driving means there is always the risk of an accident. Whether it’s a minor bump in a car park or a more serious accident, you need to know that your vehicle will be repaired to exact manufacturer standards – and that you will be taken care of until you can get back behind the wheel.

Lloyds Autobody is one of the UK’s leading bodyshops. If you are unlucky enough to be caught up in an accident, we are there to help. With branches based both in Liverpool and Manchester serving the entire UK, we can help you back on the road following a road traffic accident. Our replacement car and legal aftercare services help to take the stress out of the process.

Contact Us Now

Our phone lines are open 24/7, 365 days a year so please contact us if you have an enquiry. One call to Lloyds Autobody Accident Aftercare and we will take all the hassle and inconvenience away by dealing with your claim on your behalf! Call our specialists today on 0161 437 9911 (Manchester), 0151 933 3686 (Liverpool) or enter your details and contact us online.

Back to Blog

Car Repair Services

Lloyds Autobody carry out a wide range of car body repair services, matching the high standards of leading manufacturers. We take into account the unique specifications of each model, as well as the official materials, parts. We use only industry recognised processes to complete each repair.

View Our Services

Talk to our experts now.
Call Liverpool: 0151 933 3686 Manchester: 0161 437 9911

Mercedes Owner

Hi Lee, Dave, Neil and John, I just wanted to let you know how happy I am with my car. This is the second time I have used your bodyshop and once again my car is back to new, the professionalism you demonstrate at every stage of the repair is second to none. Please pass on my thoughts to the rest of your team.

- Mr J

Audi Owners

Hi Lee, I hope you are well. Thank you very much for all your help in repairing my wife’s Audi from initial advice about next steps to completing the work. We are delighted with the work you and your team have completed and the car looks immaculate. I have yet to test the rear wash/wipe as I don't want to get the car wet (until it rains) as the car looks so amazing. The quality of repair is certainly much better than we ever hoped for. We chose yourselves for the repair due to your reputation and you certainly lived up to that. Hopefully I won't be needing your services in the near future but if we ever need any bodywork repairs or any of your other services we would certainly chose yourselves. Please pass on our appreciation and thanks to all your colleagues - all of whom were always extremely courteous and professional.

- Mr and Mrs K

Range Rover Customer

Hi Lee, Just to thank you and your team so much for the brilliant service again. You do go the extra mile and it is very much appreciated! Many thanks for all your help.

- Shirley H

Range Rover Evoque Customer

Many thanks for all the fantastic work done on my "Black Evoque". I was informed at every stage and felt confident to just let you get on with it. I will always recommend your workshop, keep up the great work!

- Mrs S.D

Porsche 997 GTS

Hi Lee - This is the third time I have used Lloyds Autobody to repair accident damage over the last

10 years and cannot speak too highly of the quality of their workmanship, excellent customer service and professional but friendly attitude, often a difficult combination to get right. I would have no hesitation in using them again and recommending them to others.

- Rob F

Bentley GT Customer

Dear Lee, Just a quick note to say I am delighted with the repair you and the Lloyds team have carried out on my car. The service from end-to-end has been outstanding and I really appreciate the communication and update throughout. When I collected the car it looked like it was fresh off the assembly line…….the paint, body work and attention to detail is simply awesome. Thank you so much and please cascade my thanks to the individuals who did such a great job.

- Mark D

Range Rover Customer

Hi Chris, Lee,

I just wanted to say a huge thank you for everything you have done for me so far and for the courtesy car, I can't thank you enough its very much appreciated, first class service gents.

Regards and thanks

- Mr T.H

Audi S Customer

Hi Lee, just thought I'd drop you a line to say a big thank you for repairing my Audi after it was involved in a crash recently. I was highly impressed by the efficient, courteous manner of both yourself and the staff at Lloyds and the work that was carried out on the car was both thorough and to a very high standard, resulting in my car being returned to concours standards. It's not often that expectations are exceeded in this day and age, but I'm glad to say that in this case they were!

- Dave R

Porsche 996 Turbo Customer

Lee, thanks for your help in getting everything sorted and the car back looking so good. Looks like it has just come out of the showroom from the manufacturers! Service has been fantastic throughout the company and I wouldn't hesitate recommending you to anyone. Keep up the good work!

Many thanks,

- Mr T.I

Aston Martin Vantage Customer

Just a thank you for carrying out the repairs on my Aston Martin Vantage. Service was professional and an excellent job replacing front fairing and Grill. No hesitation to recommend your repair service.

Kink Regards

-Mr D R

Bentley Owner

I would just like to say a massive thank you to you and your team at Lloyds Auto Body. My car was badly vandalised in November 2020, so much so that I thought that it would get written off and I would never get to drive her again! However, it's with great satisfaction that I can now say that I have her back due to the outstanding work that you and your expert team have done. My car is absolutely immaculate and looks like it has just come out of the Bentley factory. The customer service and aftercare that I received was second to none with regular updates and progress reports as to the condition of the car. I would highly recommend your services to any of my friends or family and will be sure to use you again if I ever need to.

Kink Regards

-Mr I G

Bentley Bentayga First Edition

I wanted to personally thank you and all your team for your professional service and fantastic workmanship on my Bentley Bentayga. Your company was recommended to me by Bentley Manchester and I have been so impressed with your quality of customer care and detailed craftsmanship carried out by your engineers. Our car sustained low speed impact to the front wing while park up which we thought was very minor. On assessing the car your engineers reviewed every aspect in great detail and while the estimate shocked us in terms of overall cost it is clear to see from the end result your attention to detailed was necessary and rewarded. Your assistance in obtaining a replacement vehicle of a similar type was beyond that expected from any business and again I would like to thank you for your care and professionalism in helping us though this unfortunate experience.

Kink Regards

-Mr L S

Bentley Owner

Just a short message to thank you for the first class service provided by you after the accident I had in my car. From me receiving your call requesting the insurance claim number, you handled everything and gave regular, informative updates right through to delivery of the car which, as you said it would, arrived in pristine condition. When I phoned LV insurance to make the claim, they told me it would cost an extra £200.00 if I was to use Bentley’s preferred repairer, well thanks to you, I can say it’s probably the best £200.00 I’ve spent in a long time. Thanks again for the gold star treatment,

Kink Regards

-Mr K M

Bentley Owner

We just wanted to genuinely thank you for your advice, courtesy and especially help with the stone chips. We work with a lot of large blue chip companies in our field and I have to advise your style of customer service is sadly not reflected by the majority of these companies. A genuine thank you! I can see why people such as yourself stay and support a forward thinking and supportive company as Lloyd’s. However all companies are defined by their staff. They can be the worst or best assets in the arsenal. You are very much of the later. Thanks again.

Kink Regards

-Mr J G