Frequently Asked Questions

Unfortunately accidents do happen. Our team are fully trained to deal with all aspects of your claim, from dealing directly with the insurance company, or simply assisting you along the way. Our aim is to make the claim process as hassle free as possible. Our commitment to care is one of our core values, and with this in mind we don’t just see a repair or a claim, but put you, the owner, first and foremost with everything we do. Below are some frequently asked questions, but if you can’t see what you’re looking for please contact us to discuss your individual requirements.

How long will it take before repairs are started?

Once repairs are authorised, you will be given a book-in date. This allows time for replacement parts to be purchased and minimises the length of time we need your car on site.

Why can delays occur during the repair process?

No two car repairs are exactly the same. Occasionally there can be a delay in parts delivery, additional parts may be identified during the repair process or your insurers may need to inspect your vehicle. In this case repair could be delayed in obtaining supplementary authorisation from your insurers.

How will I know when the repairs are finished?

Our Customer Service staff will give you an approximate completion date, where possible, when the car is booked in. Delivery after repairs will be agreed by phone.

Will my car be driven by your staff?

Yes. For collection and re-delivery, and for certain types of repair - normally involving mechanical procedures - we will road test your car after the repair process, for your safety.

Can I choose when I have my vehicle delivered back to me?

We will provide an indication of morning or afternoon delivery. The courtesy car must be available to us at all times.

Do you guarantee work undertaken to my vehicle?

All paint and body repairs are guaranteed in line with the manufacturer standard. Please note: service items, such as friction materials, are guaranteed only against faulty manufacture or fitting.

What if I have a problem during the guarantee period?

Customer satisfaction is important to us. Let us know what your problem is, and we will sort it out as soon as possible. Take a look at how Lloyds Autobody expertly carry out the car repair process.

How can I Contact Lloyds Autobody?

Both of Lloyds Autobody centres in Liverpool and Manchester are open 6 days a week, 8am-5pm Monday to Friday and close at 12pm on Saturday.

We are also available 24/7, 365 days a year for advice and emergency road side assistance. By calling the numbers listed you will be directed to our out of hours service.

Book Your Vehicle In At Lloyds Autobody

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Approved by the best

Lloyds Autobody provide approved repair services for some of the world’s leading car manufacturers including Audi, Bentley and more. Our team of specialist technicians approach every job with the same level of meticulous attention to detail.

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Car Body Repair Services

Lloyds Autobody carry out a wide range of car body repair services, matching the high standards of leading manufacturers. We take into account the unique specifications of each model, as well as the official materials and parts. We use only industry recognised processes to complete each repair.

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Talk To Our Experts Now.
Call Liverpool: 0151 933 3686 Manchester: 0161 437 9911

Mercedes Owner

Hi Lee, Dave, Neil and John, I just wanted to let you know how happy I am with my car. This is the second time I have used your bodyshop and once again my car is back to new, the professionalism you demonstrate at every stage of the repair is second to none. Please pass on my thoughts to the rest of your team.

- Mr J

Audi Owners

Hi Lee, I hope you are well. Thank you very much for all your help in repairing my wife’s Audi from initial advice about next steps to completing the work. We are delighted with the work you and your team have completed and the car looks immaculate. I have yet to test the rear wash/wipe as I don't want to get the car wet (until it rains) as the car looks so amazing. The quality of repair is certainly much better than we ever hoped for. We chose yourselves for the repair due to your reputation and you certainly lived up to that. Hopefully I won't be needing your services in the near future but if we ever need any bodywork repairs or any of your other services we would certainly chose yourselves. Please pass on our appreciation and thanks to all your colleagues - all of whom were always extremely courteous and professional.

- Mr and Mrs K

Range Rover Customer

Hi Lee, Just to thank you and your team so much for the brilliant service again. You do go the extra mile and it is very much appreciated! Many thanks for all your help.

- Shirley H

Range Rover Evoque Customer

Many thanks for all the fantastic work done on my "Black Evoque". I was informed at every stage and felt confident to just let you get on with it. I will always recommend your workshop, keep up the great work!

- Mrs S.D

Porsche 997 GTS

Hi Lee - This is the third time I have used Lloyds Autobody to repair accident damage over the last

10 years and cannot speak too highly of the quality of their workmanship, excellent customer service and professional but friendly attitude, often a difficult combination to get right. I would have no hesitation in using them again and recommending them to others.

- Rob F

Bentley GT Customer

Dear Lee, Just a quick note to say I am delighted with the repair you and the Lloyds team have carried out on my car. The service from end-to-end has been outstanding and I really appreciate the communication and update throughout. When I collected the car it looked like it was fresh off the assembly line…….the paint, body work and attention to detail is simply awesome. Thank you so much and please cascade my thanks to the individuals who did such a great job.

- Mark D

Range Rover Customer

Hi Chris, Lee,

I just wanted to say a huge thank you for everything you have done for me so far and for the courtesy car, I can't thank you enough its very much appreciated, first class service gents.

Regards and thanks

- Mr T.H

Audi S Customer

Hi Lee, just thought I'd drop you a line to say a big thank you for repairing my Audi after it was involved in a crash recently. I was highly impressed by the efficient, courteous manner of both yourself and the staff at Lloyds and the work that was carried out on the car was both thorough and to a very high standard, resulting in my car being returned to concours standards. It's not often that expectations are exceeded in this day and age, but I'm glad to say that in this case they were!

- Dave R

Porsche 996 Turbo Customer

Lee, thanks for your help in getting everything sorted and the car back looking so good. Looks like it has just come out of the showroom from the manufacturers! Service has been fantastic throughout the company and I wouldn't hesitate recommending you to anyone. Keep up the good work!

Many thanks,

- Mr T.I

Aston Martin Vantage Customer

Just a thank you for carrying out the repairs on my Aston Martin Vantage. Service was professional and an excellent job replacing front fairing and Grill. No hesitation to recommend your repair service.

Kink Regards

-Mr D R

Bentley Owner

I would just like to say a massive thank you to you and your team at Lloyds Auto Body. My car was badly vandalised in November 2020, so much so that I thought that it would get written off and I would never get to drive her again! However, it's with great satisfaction that I can now say that I have her back due to the outstanding work that you and your expert team have done. My car is absolutely immaculate and looks like it has just come out of the Bentley factory. The customer service and aftercare that I received was second to none with regular updates and progress reports as to the condition of the car. I would highly recommend your services to any of my friends or family and will be sure to use you again if I ever need to.

Kink Regards

-Mr I G

Bentley Bentayga First Edition

I wanted to personally thank you and all your team for your professional service and fantastic workmanship on my Bentley Bentayga. Your company was recommended to me by Bentley Manchester and I have been so impressed with your quality of customer care and detailed craftsmanship carried out by your engineers. Our car sustained low speed impact to the front wing while park up which we thought was very minor. On assessing the car your engineers reviewed every aspect in great detail and while the estimate shocked us in terms of overall cost it is clear to see from the end result your attention to detailed was necessary and rewarded. Your assistance in obtaining a replacement vehicle of a similar type was beyond that expected from any business and again I would like to thank you for your care and professionalism in helping us though this unfortunate experience.

Kink Regards

-Mr L S

Bentley Owner

Just a short message to thank you for the first class service provided by you after the accident I had in my car. From me receiving your call requesting the insurance claim number, you handled everything and gave regular, informative updates right through to delivery of the car which, as you said it would, arrived in pristine condition. When I phoned LV insurance to make the claim, they told me it would cost an extra £200.00 if I was to use Bentley’s preferred repairer, well thanks to you, I can say it’s probably the best £200.00 I’ve spent in a long time. Thanks again for the gold star treatment,

Kink Regards

-Mr K M

Bentley Owner

We just wanted to genuinely thank you for your advice, courtesy and especially help with the stone chips. We work with a lot of large blue chip companies in our field and I have to advise your style of customer service is sadly not reflected by the majority of these companies. A genuine thank you! I can see why people such as yourself stay and support a forward thinking and supportive company as Lloyd’s. However all companies are defined by their staff. They can be the worst or best assets in the arsenal. You are very much of the later. Thanks again.

Kink Regards

-Mr J G

Frequently Asked Questions